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Terms and Conditions Terms and Conditions


Terms and Conditions

1 – Conditions

1.1. Peakshunter Mountain Guides, as organiser of the outdoor activities, promotes and sells guided activities on mountains at high altitude, summits and mountaineering itineraries, climbing routes (equipped and non equipped) on rock and/or ice, stage and courses, ski touring and hiking tours and adventure travels, thanks to the professional collaboration with Mountain Guides and Aspiring Mountain Guides IFMGA-certified as well as other professional figures operating in the outdoor sector, as qualified and certified guided such as: Interpretive Nature Guides (AIGAE and/or UIMLA certified) and Mountain Bike Instructors.
1.2. Peakshunter Mountain Guides, below denominated as “Organiser”, carries out the activity of planning, promotion, organisation and execution of the mentioned outdoor activities, taking personally care of extra services reservation and of booking assistance for the Customer, by way of example and not exhaustive: reservation of the lift facilities, booking of accommodations (such as mountain huts, B&Bs, hotels and similars), supply and/or rental of the technical personal gear and safety equipment mandatory to carry out the activity, transfer by private transport (e.g. taxi, van, etc..). The Organiser is the only holder of the contractual relationship with the Customer, of which is the curator of any commercial, informative and administrative aspect.
1.3. The Organiser is involved in the promotion of training initiatives, safety and risk management courses, including practices for the correct use of personal safety and technical equipment, standard procedures in case of emergency and self-rescue, in collaboration with the partner brands.
1.4 The Organiser’s activities adhere to the principles of correctness, integrity, lawfulness and transparency.
1.4.1. In the carrying out of the activities within its competence, the Organiser must scrupulously comply with UE, national and local legislation applicable in the touristic sector of reference. Therefore it bases its work on the principles of honesty and correctness in the relationship with the customers, whose confidentiality of data safeguards diligently. Those data cannot be published or diffused without a previous written authorization signed by the parties, and they can’t be used for different aims than the ones agreed by the stakeholders themselves.
1.4.2. The Organiser bases its activities on a general principle of transparency, that is founded on the communication and information to the Customer and represents a central parameter in order to evaluate the reliability of the operator. The Customer will be provided with detailed information regarding the planned activity, the additional services included, the risk profile and the cost details; we will also take care of the communication with the client both during the planning and the organisation and the carrying out of the activity.
1.4.3. During the carrying out of the activity and in the exercise of its responsibilities, the Organiser and all its professional partners, observe, in the relationship with the Customer, general professional rules, with a peculiar focus on deontological and ethical conduct regulation.
1.5. During the carrying out of the activities, the Organiser follows standard operative modalities defined with the agreement of the leading Mountain Guides, in order to set up an efficient decisional and organisational process. This is necessary to provide the Customer with the best support possible during the planned activities and to offer them an experience that meets their expectations.
1.6. The Organiser provides the customer with organisational and logistic services based on high quality levels; the aim of the Organiser, fist of all, is to guarantee the Customer the experience of high altitude climbing, with the support of a professional in outdoor mountain activities with specific competences. Therefore, we invite the Customer to reflect upon the fact that the priority of the Organiser is to ensure to the Customer the positivity of the outdoor experience, considering the risk management related to its performance in a mountainous context, with contingent weather conditions and consequent logistical and organisational complexities, taking care, always and in any event, of safety as a priority rather than the achievement of the the goal (summit or final destination), especially and particularly when the activity takes place at high altitude or in a glacial alpine environment.

2 – Regulations and privacy policies

2.1.  During the carrying out of the activity and in the exercise of its responsibilities, the Organiser applies the national sector regulation, according to the EU legislation: ​​D.lgs. 23.05.2011, n. 79 (Tourism Code), as modified by L. 23.12.2021, n. 238.
2.2. All the data provided by the customer are processed according to the Code for the processing of personal data (D.lgs. 30.06.2003 n. 196), coordinated and updated with the amendments made by D.L. 08.10.2021 n. 139, converted in law with amendments by the L. 03.12.2021 n. 205 and by the D.lgs. 10.03.2023 n. 24.
2.3. The Organiser guarantees the privacy of the data provided by the Customer, that cannot, for any reason, be used and published for different purposes than the ones connected to the performance of the professional service agreed by the parties.
2.4. The Organiser ensures the maximum confidentiality of the data provided to us through: Peakshunter Mountain Guides website, social media and the related booking platforms; all the documents and the informative read and filled by the Customer and every other papers with personal information and the sensitive data will not be used for different reasons than the ones for which they have been transmitted by the data controller, i.e published or disclosed to third parties without a previous written authorization coming from the Customer.
2.5. The photos and the videos taken during the outdoor activities, can be published for promotional and informative purposes on Peakshunter Mountain Guides website, on digital platforms and/or related social media, only with the prior consent of the data controller, requested and authorised before the activity by a special forms sent to all the Customers and signed by them.

3 – Insurances

3.1. During the carrying out of the outdoor activities, the Customer is covered by the liability professional insurance of the Mountain Guide or of the guiding professional in charge. This insurance covers any damages incurred by the customer and caused by the negligent conduct of the professional.  In view of the above, the Organiser suggests the Customer to conclude a personal insurance contract, to cover any damages that could incur during the planned activity, with possible additional health and welfare cover in case of necessity, to be activated at the discretion of the Customer.
3.2. For the days of carrying out the outdoor activities (daily trips or tours) the Organiser suggests to the Customer to activate a specific rescue insurance for the research and rescue in case of emergency. This temporary research and rescue insurance, with UVGAM coverage, is recommended and can be activated directly by the Customer, a few days before the departure, at the following link. The Customer must fill out a form with their personal information and select the duration of cover, depending on the planned tour, by personally taking out the policy with the insurance company by credit card payment. In the event of a rescue call, the Customer without this kind of insurance can be liable for all costs that may incur. The Organiser recommends the Customer with personal private insurance to check in advance whether rescue services are already included in their policy and covered in case of need. 

4 – Pricing and contractual conditions

4.1. The carrying out conditions for the planned activities and their tariff are detailed both in the policies and in the contractual papers sent to the customer, as well as in the description of the contents published on Peakshunter Mountain Guides website and in other related digital platforms.
4.2. All programs have the tariff details in their description, inclusive of assistance of a certified professional (such as Mountain Guides and Aspiring Mountain Guides IFMGA-certified, Interpretive Nature Guides AIGAE and/or UIMLA certified and other professional figures operating in the outdoor sector), liability professional insurance and any other accessory services, detailed under heading “The rate includes”.
4.3. All the not-included costs, strictly related to the carrying out of the booked activity, are detailed under heading “The rate does not include” and has to be charged to the Customer, to be paid directly on site. These costs are related to accommodation expenses (mountain huts, B&B, hotels, etc. – if not included), reservation and costs for accommodation before and after the trip/tour, tickets for lift facilities (if not included), transfer/transport services, extra meals expenses and any other service mentioned in this section.
4.4. The Mountain Guide’s extra expenses related to board and lodging (mountain huts, B&B, hotels, restaurants, etc.); tickets for lift facilities; expenses related to private car/van transfers, together with the Customer, and any other detailed expenses, are charged to the Customer, and in the event of group departures, to all participants, to be equally shared.
4.5. A list of the technical equipment, safety gear and recommended clothing is indicated in each activity description. In some of these activities, if mentioned previously, the tariff also includes the loan of the technical personal equipment, provided by the Organiser (e.g. mountaineering harness, helmet, ice-axe, crampons, beacon/transceiver, shovel, probe, hiking poles, etc.).
4.6. Personal technical equipment is provided by the Mountain Guide at the meeting point, on the day of the trip departure. The Customer is responsible for the correct use of the technical equipment provided, on loan or for rental, and must return it to the Mountain Guide at the end of the trip.
4.7. In the event of damage or lost, all the costs are refunded by the Customer and paid directly on site. The Organiser requests a refund based on the official sales cost applied by the brand supplier, or, in case of the unavailability of the equipment in the catalogue, by other suppliers of the same equipment. As an alternative, at last resort, the Organiser can deduct from the deposit the amount corresponding to the value of the lost or damaged equipment.
4.8 The payment of the whole tariff must be made at the moment of the booking if making a reservation for an activity with a total amount of less than 600€. In case of reservations with a total amount of more than 600€, we will ask for a deposit of at least 25% of the total cost, to be paid at the moment of the booking, sending to the Organiser of a copy of the payment, under penalty of cancellation of the booking, in the event of failure to pay the balance on time, with no obligation on the part of the Organiser to reimburse the deposit paid.
4.9. In the carrying out of group activities or tours, the Customer is asked to read and follow the technical difficulty standards (classified as: low, medium, high and very high) and the fitness levels (fair, intermediate, good and very good), indicated by the Organiser in the description of every outdoor activity. This will be essential to ensure the uniformity of the technical and qualitative levels of all the participants, in order to allow the leading Mountain Guide to provide an effective and professional support to the group during the carrying out of the planned activity. Moreover, this will result as an essential condition to ensure an experience that satisfies all the participants’ expectations, following high qualitative and safety standards. 

5 – Cancellations

5.1. If booking a tour/activity more than 30 days earlier than the date of departure, the Customer will have a 48-hour span after booking confirmation to cancel the registration and receive a full refund without any deductions.
5.2 After that period of time, if the customer decides to cancel the tour/activity, they will have the possibility to do so in accordance with the following indemnity scheme.

100% refunded, if the cancellation is notified to the Organiser, in writing by specific email to info@peakshunter.com, up to 60 days before the first day of the tour/activity (departure day). The Organiser will retain the 3% of the total amount as an administration fee, non refundable, to which will be added (even in case of postponement of the activity, with the issue of a voucher) the 5% of the total amount for the booking costs of extra services (such as accommodation facilities, ski lift tickets, transfers and similar) and the eventual non-reimbursable expenses paid by the Guide in order to organise the tour/activity.

75% refunded, if the cancellation is notified to the Organiser, in writing by specific email to info@peakshunter.com, between 59 and 30 days before the first day of the tour/activity (departure day), deducted the 3% of the total amount as an administration fee, non refundable, to which will be added (even in case of postponement of the activity, with the issue of a voucher) the 5% of the total amount for the booking costs of extra services (such as accommodation facilities, ski lift tickets, transfers and similar) and the eventual non-reimbursable expenses paid by the Guide in order to organise the tour/activity.

50% refunded, if the cancellation is notified to the Organiser, in writing by specific email to info@peakshunter.com, between 29 and 21 days before the first day of the tour/activity (departure day), deducted the 3% of the total amount as an administration fee, non refundable, to which will be added (even in case of postponement of the activity, with the issue of a voucher) the 5% of the total amount for the booking costs of extra services (such as accommodation facilities, ski lift tickets, transfers and similar) and the eventual non-reimbursable expenses paid by the Guide in order to organise the tour/activity.

0% refunded, if the cancellation is notified in writing by email to info@peakshunter.com less than 21 days before the first day of the tour/activity (departure day).

5.3. In the event of withdrawal by the Customer, the non-refundable fees that will be deducted from the refund include the following items:

  • administration fee: 3% of the total price (tariff of the tour/activity)
  • support service fee: 5% of the total price (tariff of the tour/activity)
  • the eventual non-reimbursable expenses paid by the Organiser in order to organise the tour/activity (accommodation, administration expenses, organisation costs, advance deposits for facilities reservation services, etc.), to be defined at the moment of the Customer’s request for cancellation
  • credit card fee, approximately 5% of the amount paid via credit card by the Customer
  • any other fee that had been already mentioned to the Customer as non-refundable before the booking.

5.4 Considering the unpredictability and variability of weather conditions and their impact on outdoor activities, particularly in mountainous and high-altitude environments, in the days immediately preceding the trip, the leading Mountain Guide, or accompanying professional, provides accurate information about the weather forecast and the itinerary conditions (temperatures, wind, snow conditions…). In order to guarantee the maximum safety during their professional working, the Mountain Guide, or accompanying professional, could decide to cancel the trip due to bad weather, forecasts and environmental or weather conditions and/or specific contingent situations not deemed suitable to carry the activity on the planned itinerary.
5.5 In case of bad weather resulting in the cancellation of the activity for safety reasons, the Organiser offers the following options to the Customer:
OPTION A – delay the trip and move it to another date, depending on the accompanying professional’s and the client’s availability;
OPTION B – propose an alternative option with a similar technical level and physical effort to the one cancelled (“PLAN B”), to take place in the original dates, but in a different area with better conditions  and forecast (where this option is possible and preferable, to ensure greater safety to the Customer).
OPTION C – issuance of a voucher, valid for 1 year, to be spent for one among all outdoor activities (private or group trips, courses or training stages, peaks or travels) available in Peakshunter Mountain Guides’ programming.
As a last resort, the contract may be terminated without any additional costs and with a refund of all the payments already made, with a deduction of the non refundable fees mentioned at 5.3.
5.6. In case of cancellation by the Organiser due to unavoidable and extraordinary circumstances, the following costs will not be, however, refundable:
– the 3% of the total amount as an administration fee, to which will be added (even in case of postponement of the activity, with the issue of a voucher) the 5% of the total amount for the booking costs of extra services (such as accommodation facilities, ski lift tickets, transfers and similar) and the eventual non-reimbursable expenses paid by the Guide in order to organise the tour/activity.
– the extra services not-refundable costs paid by the Organiser  (e.g. booking service assistance, mountain huts/hotels/accommodations reservation charges or tickets facilities pre-booking fee, transfer fee, transport or hiring of any gear), provided by third parties, in reason of any applied penalties.
5.7. In the event of change on the dates of the booked activity, the Mountain Guide, or accompanying professional, can be the same or maybe be replaced by one of the staff members of the Organiser’s team, in the availability and professional qualification appropriate for carrying out the chosen activity.

6 – Program variations during the activity

6.1. The Organiser recognises the legitimate faculty of the Mountain Guide, or the accompanying professional in charge of carrying the activity, to introduce variations, changes on logistics and timing of the planned activity, as well as the authority to reasonably decide to cancel the program, in whole or in part, even during the course of its performance, due to weather conditions or unforeseen reasons. This decision is left by the Organiser to the complete technical and professional discretion of the Mountain Guide, or of the professional in charge of the accompaniment, due to their sole responsibility for ensuring adequate levels of safety for the Customer during the activity.
6.2. In order to reschedule the agreed activities, the Mountain Guide, or the accompanying professional in charge of carrying the activity, could propose alternative options, mentioning any additional costs that will be charged to the Customer, that could evaluate if to accept the new offer or not. In that case they could freely withdraw from the contract without any additional costs and with a refund of all the payments already made, with a deduction of the non refundable fees mentioned at 5.3 and 5.6.
6.3. In the eventuality of a difference between the agreed services and the rate of the services provided, the Organiser shall refund the Customer with the difference, after deducting the non-refundable costs referred to in 5.3 and 5.6 above, unless otherwise agreed between the Provider and the Customer set out in the contract concluded at the time of confirmation of the booking.

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