Terms and Conditions
Participants undertaking the activities described on this site will be covered by the guide’s own third-party liability insurance. This cover insures participants against any injury or damage that can be attributed to negligence on the part of the guide. We recommend that participants arrange their own additional personal accident cover.
Quoted prices refer only to the cost of hiring the guide.
The guide’s additional expenses (which include but are not limited to: food and accommodation in mountain huts, bars, hotels etc.; cable car and ski-lift charges; transport costs when travelling with participants) must also be covered by the participants, and will be shared equally among them.
For some activities the price includes the costs for the renting of personal equipment provided for the benefit of participants by the organisers (harness, helmet, ice axe, crampons, avalanche beacons, shovel, probe, trek poles, backpack, headlamps, etc.). Contact us for details: the renting fees are variables depending on needings.
The rental equipment is provided by the organization: it is the customers’ responsibility to make good use of it and use it with the necessary care and attention. In case of loss or damage, the organization will request reimbursement of the material, at the official cost of sale from the supplier brand of the same or other similar in case of impossibility due to unavailability or to withhold the corresponding amount from the deposit fee.
For booking of programs with tarifs under €200, full payment must be made upon booking.*
For booking of programs with payments over €200, a deposit of 50% of the total cost must be paid upon booking.*
For cancelations made twenty (20) or more working days prior to the start of the booke activity, you will not incur any charge and any deposit will be reimbursed in full. For cancellations made between 10 and 20 working days prior to the start of a booked activity, the organisers will retain 10% of the total price of the booking.
For cancellations made less than 10 working days prior to the start of a booked activity, the organisers will retain 50% of the total price of the booking.
For cancellations made within 24 hours prior to the trip, the organisers will retain 100% of the total price of the booking.
If the organisers cancel a booked activity, you are entitled to:
- book the same activity at a later date;
- book another activity with the same price;
- book an activity with a lower price, (with a refund of the price difference);
- cancel the booking at no additional cost, with full refund of any paid deposit or payment in full.
Changes to programmes or itineraries during the activity
The Guide can, when justifiable, to vary or cancel parts of the scheduled programme.
Such decisions are entirely at the discretion of the Guide.
The guide may, in such cases, suggest alternative solutions, indicating any additional costs the participants may incur. Participants are free to accept or reject these suggestions.
In the event that there is difference between the agreed services and those provided, the organizer will refund the customer within the limits of the difference itself.
*unless otherwise agreed by both the purchaser and organisers at the point of booking.